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General Queries

How far is Sondela from Johannesburg?
Approximately 150km.

How do I get to Sondela?
You can download a map from the website, www.sondela.com, or request one by sending an email to info@sondela.com.

What are the GPS co-ordinates of the Main Gate?
S24o 55. 598′ E28° 23. 526′

What are the check-in and check-out times?
Check-in is from 15:00. Check-out is 10:00.

What is the latest time I can arrive at Sondela?
You can arrive at any time, as our Main Gate is open 24/7. Should you arrive when Reception is closed, your keys will be left for you at the Main Gate.

What are Reception’s office hours?
Monday to Thursday: 08:00 – 16:30, Friday: 08:00 – 21:00, Saturday: 08:00 – 17:00, Sunday: 08:00 – 15:00. Public Holidays: hours vary according to day of the week – please contact Reception for specific details.

How far is it from the Main Gate to Reception?
Approximately 4km.

Do you allow day visitors?
No we do not.

Is the road to Reception tar or gravel?
All roads in Sondela are gravel/dirt roads.

How far is Sondela from the nearest town?
Approximately 11km to Bela-Bela (Warmbaths).

Where is the nearest fishing spot?
You can go fishing at the Bela-Bela dam, approximately 17km from Sondela.

Do you have an ATM?
Yes, we have an ATM at the General Dealer.

Do you have a landing strip?
Yes we do. Please contact info@sondela.com or call 014 736 8800 for further details and landing arrangements.

What are the shop’s trading hours?
The General Dealer is open from 08:00 to 17:00 daily.

Can we bring our own bicycles?
Yes, but bicycles are also available for hire at the Farmyard. There are around 70km of dirt roads (single track and jeep track) on which to cycle.

Can we bring our own quad bikes or motorbikes?
No, unfortunately we do not allow this. However, we do offer guided quad trails as an activity. Bookings can be made at Reception.

Can we bring our own horses?
No, unfortunately not although our guided horse trails are extremely popular and can be booked at Reception.

Can I bring my bird/dog/pet with?
Unfortunately no pets are allowed on Sondela.

Can we go on our own game drive?
We have scheduled game drives that can be booked at Reception.

Can we book activities over the phone?
All bookings for activities must be made at Reception.

Do you have the Big 5?
No, we do not. Our resort is family orientated and our guests fully embrace the freedom to explore the nature reserve.

Do you have indoor swimming pools?
No we do not.

Do you have heated swimming pools?
Yes we do. There are several heated swimming pools in Sondela.

Can we take alcohol to the swimming pools?
No, unfortunately not. No cooler boxes are allowed at the Farmyard or swimming pools. Alcoholic beverages can be purchased at Piccinini’s Bistro.

Do you have DSTV? Which channels?
We have a selected bouquet with SABC 1, 2, 3 & ETV, Movie Magic 1 & 2, Disney Channel, M-Net, SuperSport 1, 2, 3 & SuperSport Update.

Can we bring our own decoders?
No, unfortunately not.

Do you have a Spa?
Yes we do. Please call +27 (0)14 736 8809 to make your booking.

For general questions about accommodation, such as “Does the unit have a loft/braai/wood?”, please contact info@sondela.com or call 014 736 8900

Office Hours: Monday to Friday – 07:30 to 16:30 and Saturdays – 07:30 to 13:00.

Caravan Park

Can we arrive at Sondela before 15:00?
Yes you can, although you can only occupy your camping site from 14:00.

Can we check-out later than 10:00?
No late check-outs are permitted, except at the Caravan Park should the site/stand not be receiving a new arrival. This must be arranged in advance with Reception and the check-out time can only be extended until 16:00. Reception – 014 736 8800.

Do you have heated swimming pools at the Caravan Park?
No we don’t.

Do you have braai facilities?
Every stand has a braai facility, but extra braai drums can be hired. We do not, however, have braai facilities at the Farmyard area.

Is the Caravan Park within walking distance of the main Reception and Farmyard area?
Yes.

Is there a Jungle Gym in the Caravan Park?
Yes – there is also one at the Farmyard.

Do you have laundry facilities at the Caravan Park?
Yes.

Do you have wheelchair friendly ablutions?
Yes we do.

Do you have family bathrooms?
Yes we do.

Do you have stands with private ablutions?
Yes we do.

Do you have braai facilities?
Braai facilities are available at your stand.

Chalets

Can we check-in earlier than 15:00?
Unfortunately not, although you may relax at the Farmyard until 15:00 when it is time to collect your keys.

Do you have braai facilities?
Every chalet has a braai facility. We do not, however, have braai facilities at the Farmyard area.

Are there heaters in the chalets?
Yes.

Do you have enough blankets?
Yes.

Can we check-out later than 10:00?
No late check-outs are permitted.

Do you have putt-putt or tennis? And what are the costs involved?
These facilities are available to chalet guests only. A small deposit for tennis rackets and a minimal fee for putt-putt are required and can be paid at the Maroela Kiosk.

Do the units have air conditioners?
No, but they do have ceiling fans.

Do the units have thatched roofs?
No, the chalets have tiled roofs.

Do the units have covered braai areas?
Yes.

Are the units wheelchair friendly?
Acacia 222 and 229 are wheelchair friendly.

Makhato Lodges

Can we check-in earlier than 15:00?
Unfortunately not, although you may relax at the Farmyard until 15:00 when it is time to collect your keys.

Do the Makhato lodges have braai facilities?
Every unit has a braai facility. We do not, however, have braai facilities at the Farmyard area.

Do the units have fireplaces?
Some do. Please see our website under Accommodation, Makhato for lodges that do have.

Do the units have their own swimming pools?
No.

Do the units have covered braai areas?
Some do – please see our website under Accommodation, Makhato for lodges that do have.

Do the units have covered parking?
Yes.

Are the units wheelchair friendly?
Some are – please see our website under Accommodation, Makhato for lodges that are wheelchair friendly.

Moselesele

Can we check-in earlier than 15:00?
Unfortunately not, although you may relax at the Farmyard until 15:00 when it is time to collect your keys.

What does Moselesele look like?
4 safari tents – sleeping a maximum of 4 people each. Private boma at each tent. Private bathrooms in all tents. An airy and comfortable Lapa incorporating a lounge, dining area and pub. Communal braai pit and socialising area. Communal kitchen facilities. Please bring your own food/groceries, or alternatively spoil yourselves at Piccinini’s Bistro at the Farmyard.

Does the camp have a swimming pool?
No it does not, but the Caravan Park pool is just a 2 minute walk away.

Why is it called a Tented Camp?
The units have brick walls that go up half way, with tent canvas extending up to the thatched roofs.

PLEASE NOTE: There are no TV or radio facilities.

Tambuki

Do you need a 4×4 to get there?
Yes – only 4×4 and off-road trailers / caravans are allowed.

How far is the camp from Reception?
Approximately 7 km. We do have GPS co-ordinates that you can follow to reach the camp.

Does the camp have electricity?
No it does not.

Do you supply wood for the camp?
Wood for the “Donkey” is supplied.

Are there toilets at the camp?
Yes – 2 flush toilets.

Do you find strange animals at the camp?
Yes, you may on occasion find Vervet Monkeys at the camp (Blou Ape).

Do you have to book all 5 stands, or can you book one?
You can book one stand, or all 5 stands.

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