PRODUCT AVAILABILITY & RESERVATIONS

The full amount of your reservation must be paid within 48 hours of making the booking. Proof of payment must be e-mailed to info@sondela.com in order to confirm your reservation.

Failure to do this will result in the automatic cancellation of your provisional reservation.

Should the reservation be made 48 hours or less prior to your arrival date, the full cost of your accommodation must still be paid prior to arrival and the proof of payment sent to us.

Should the payment not be received in time, the reservation will be automatically cancelled.

CANCELLATION POLICY

All cancellation requests must be in writing.  A reservation which is cancelled or not taken up is regarded as a cancellation and is subject to the following rules:

For a cancellation made 31 days or more prior to the arrival date, 25% of the full reservation amount will be forfeited;

For a cancellation made 30 – 21 days prior to the arrival date, 50% of the full reservation amount will be forfeited;

For a cancellation made 20 -11 days prior to the arrival date, 75% of the full reservation amount will be forfeited;

For a cancellation made 10 days or less prior to the arrival date, or on the arrival date, 100% of the full reservation amount will be forfeited.

REFUND POLICY

Refunds will be processed via EFT within 10 working days, subject to the cancellation policy.