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Terms And Conditions

Terms And Conditions


SONDELA NATURE RESERVE is only 90 minutes drive from Johannesburg with a variety of accommodation options available and truly deserves its rating as one of South Africa’s top 100 resorts.

Accommodation options include:

SELF-CATERING CHALETS / Maximum  6-sleeper chalets

Our luxury Self-Catering Chalets have previously been rated 4-star by SATOUR and are currently holders of the RCI Crown Award!  Sondela has Karee, Maroela and Acacia chalets available:

KAREE Chalets 103 – 120

  • 2 Bedrooms & 2 Bathrooms
  • Double size sleeper couch in the lounge (suitable for children under 12 only)
  • Veranda (patio) with table and chairs and built-in braai

MAROELA Chalets 1 – 6 and 9 – 12

  • 2 Bedrooms & 2 Bathrooms
  • Loft Room – Open
  • Veranda (patio) with table and chairs and built-in braai

ACACIA Chalets 201 – 208, 210 – 221 and 223 – 228 & 230

  • 2 Bedrooms & 2 Bathrooms
  • Loft Room – Private
  • Veranda (patio) with table and chairs and built-in braai
  • ACACIA 222 & KAREE 101 are wheelchair friendly units. Description and further information available on request.


The Makhato Bush Lodges are all individually decorated and will offer you everything you need for a comfortable and relaxing getaway.  Please refer to the website / Accommodation / Makhato Lodges for a complete summary and description of each of the lodges that are available.

SONDELA CARAVAN PARK – 89 Standard stands and 52 Private Ablution stands

The Sondela Caravan Park offers 89 demarcated standard stands, as well as 52 stands with private ablution facilities. All our stands have power and water points, as well as their own braai facilities. The Caravan Park is set around a spectacular thatched ablution block, which has been carefully designed to meet a camper’s every need, including built-in baby baths, a family bathroom and a separate wheelchair friendly bathroom. The stunning Premier Lapa houses the bar and entertainment area and offers DSTV, pool table, table tennis and darts. Other facilities at the Caravan Park include a heated swimming pool with built-in spa, kiddies’ pool, a traditional boma braai area and our one of a kind porta-potti flush.


Moselesele Tented Camp with its unique “PRIVATE CHEF AT YOUR SERVICE” has been carefully laid out to ensure comfort and enjoyment and offers:

  • 4 safari tents, sleeping a maximum of 4 people each.
  • Private bathrooms in all tents (shower, toilet and basin).
  • Private bathrooms in all tents (shower, toilet and basin).
  • Communal boma/braai and socialising area for the exclusive use of Moselesele guests.
  • Airy, comfortable thatched lapa incorporating a lounge, dining area and pub.
  • Communal kitchen facilities.
  • Camp Chef to prepare meals.
  • Access to Premier Lapa at the Caravan Park.

TAMBUKI 4X4 CAMP – For the rugged 4×4 camper.  4 Stands, maximum 4 people per stand

For rugged adventurers with 4×4 vehicles who like to be as close to nature as possible, our Tambuki campsite is the perfect option. This remote camp set around the base of a rock “koppie”, is strictly for the 4×4 camper. With its rustic appeal, Tambuki boasts an amazing open-air, hot water shower boma, flush toilets, and a magnificent central thatched lapa. Here you can pitch your tent and enjoy the sights of unspoilt nature around you. Climb the koppie for a sundowner and indulge in a sunset that will remain in your memories forever.


  • In order to promote the privacy of resident guests, NO DAY VISITORS will be allowed onto the Resort.
  • Please note that NO MOTORCYCLES OR PRIVATE QUAD BIKES are permitted on the Resort.
  • Strictly no pets.


You may only use this site to browse the content and make payments for reservations.  You shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent payments.  This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time.  You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website, whether due to circumstances beyond our control or otherwise.


We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online documents on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Website from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our Site. Such changes will be posted here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an e-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.


The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


  • The full amount of your reservation must be paid within 48 hours of making the booking. Proof of payment must be e-mailed to in order to confirm your reservation.
  • Failure to do this will result in the automatic cancellation of your provisional reservation.
  • Should the reservation be made 48 hours or less prior to your arrival date, the full cost of your accommodation must still be paid prior to arrival and the proof of payment sent to us.
  • Should the payment not be received in time, the reservation will be automatically cancelled.


All cancellation requests must be in writing.  A reservation which is cancelled or not taken up, is regarded as a cancellation and is subject to the following rules:

  • For a cancellation made 31 days or more prior to the arrival date, 25% of the full reservation amount will be forfeited;
  • For a cancellation made 30 – 21 days prior to the arrival date, 50% of the full reservation amount will be forfeited;
  • For a cancellation made 20 -11 days prior to the arrival date, 75% of the full reservation amount will be forfeited;
  • For a cancellation made 10 days or less prior to the arrival date, or on the arrival date, 100% of the full reservation
    amount will be forfeited.


Refunds will be processed via EFT within 10 working days, subject to the cancellation policy.


South Africa


All transactions will be processed in South African Rand (ZAR).
Sondela reserves the right to change pricing without prior notice.


We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options.


One of the most widely used ways of sending money is online.  You will then have to load Sondela as a beneficiary on your internet banking and use your reservations booking reference number as reference for your payment.


Bank                              : First National Bank
Branch No.                   : 260347
Account Name             : Adinvale
Account No.                 : 54200018842
Account Type              : Cheque


You may pay through a direct deposit. This is exactly the same as making an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on (014) 736 3501, or e-mail to to ensure your payment is confirmed.

For more information on how to make a booking, make payment arrangements or any queries regarding your reservation, please contact our reservations team on (014) 736-8900 or email


Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the Site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details. Virtual Card Services continually reviews and enhances its security in line with technological changes.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


We reserve the right to change, modify, add to or remove from, portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Adinvale Proprietary Limited (Adinvale) and hereby accept the terms and conditions herein. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in any way and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Adinvale for any civil action or any legal action deemed necessary against me.

By using this website, I signify my acceptance of Adinvale’s Privacy Policy and that my continued use of this website following the posting of any changes to these terms will mean that I accept those changes.

I consent in terms of the Protection of Personal Information Act No. 4 of 2013 (POPIA), to the collecting, storing, sharing and processing of any personal information provided by me, or on my behalf, for the purpose of facilitating the products or services provided by Adinvale,  which for the purpose of this Consent shall also include Sondela Nature Reserve, Adinvale Farming Estates (PTY) Ltd, Makhato Body Corporate, Sondela Share Block Ltd, Sondela Senior Lifestyle Estate Body Corporate, Sondela Academy (PTY) Ltd and Rental Owners, and any matters ancillary thereto; provided that such processing shall be limited to the purpose for which it was provided and shall be in compliance with the conditions and my rights as contained in POPIA.


Adinvale Proprietary Limited
T/A Sondela Nature Reserve

Physical Address:

Sondela Nature Reserve

Postal address:

P.O. Box 22

Resort Tel                       :   014 736 8800
E-mail                             :
Reservations Tel           :   014 736 8800
Administration Fax     :   014 736 3501
Website                          :

A copy of the ECT Act is available at